FAQs
FAQs — Frequently Asked Questions
Lensoray
📧 support@Lensoray.shop
📞 +44 1494 63 52 18
📍 9 Trees Road, Hughenden Valley, High Wycombe, HP14 4PN, United Kingdom
1. Are the cameras new or used?
We sell high-quality used and fully tested cameras.
Every camera is inspected, cleaned, and confirmed to be in perfect working condition before listing.
2. How long does delivery take?
Handling time: 1–2 business days
Shipping time: 3–5 business days (within the UK)
A tracking number will be emailed once your order ships.
3. Do the used cameras come with a warranty?
Yes — all cameras include a 30-day functional warranty.
If the camera has any issue within 30 days, we will repair, replace, or refund.
4. What accessories are included?
Each listing clearly shows what’s included.
Most items come with the battery + charger unless stated otherwise.
5. How do I track my order?
You’ll receive a tracking link via email as soon as your order is dispatched.
6. What is your return policy?
You may return an item within 30 days if it’s:
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not as described
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defective
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damaged on arrival
Returned items must be in the same condition as received.
7. Are the cameras tested before shipping?
Yes — all cameras go through a full checklist:
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sensor test
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shutter count check
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autofocus test
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LCD & button check
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battery/charging test
We only sell items that pass our inspection.
8. What payment methods do you accept?
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Major debit/credit cards
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PayPal
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Apple Pay
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Google Pay
9. Are my payments secure?
Absolutely. All payments are processed through secure, encrypted systems.
10. How can I contact you?
📧 support@Lensoray.shop
📞 +44 1494 63 52 18